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ACCOUNT POLICY
ACCEPTANCE OF TERMS
THEADOS Corporation ("The Company") makes available for your use on this Web
site (the "Site") information, documents, software and products
(collectively, the "Materials") and various services operated by the
Company, such as the THEADOS System (collectively, the "Services"), subject
to the terms and conditions set forth in this document (the "Account
Policy"). By accessing or using this Site, which includes your access to or
use of any of the Services, you warrant that you are at least 18 years of
age, are able to enter a legally binding contract and agree to the Account
Policy.
If you breach any terms of the Account Policy, your
authorization to use this Site automatically terminates and you must
immediately destroy any Materials downloaded or printed from the Site.
CHANGE OF TERMS
The Company reserves the right to change the Account Policy from time to
time at its sole discretion. Your use of the Site or Services will be
subject to the most current version of the Account Policy posted on the Site
at the time of such use.
MERCHANDISE
When you make a purchase on this Site or Services you are purchasing various
goods and services. Examples include video games, software, virtual game
components, virtual resources (such as items in video games) playing time,
information, etc. From time to time “traditional” physical goods may be
offered for sale on the site.
DELIVERY
When you make a purchase of online goods or services, these will typically
be available immediately for your use. For some products, delivery terms
will be stated separately, as applicable.
CREDIT CARD PAYMENTS ONLY
Credit Cards issued by Visa and MasterCard are the only forms of payment
accepted at this time.
US
DOLLARS
All goods and services are priced and sold in US Dollars ($).
RETURN AND REFUND POLICY
We want you to be happy with your purchases. If you are not completely
satisfied with your purchase, we will make it right. The following is our
return and refund policy:
Full
Refund for Unused Service: The Company will give you a full refund for
any unused portion of your account balance within three days (72 hours) of
your purchase.
Full
Credit for Used Services: The Company will give you a full credit to
your account balance for any service that you use for which you are
unsatisfied. Such requests much be made within 3 days (72 hours) of using
the services.
Other
than as stated above, you acknowledge that there is NO REFUND, NO RETURN,
and NO EXCHANGE offered on the various goods and services through this Site
or Services.
In the
event you decide to close your account after three days (72 hours) and have
an unused services balance remaining in your account, you may be eligible
for a refund of the unused portion of the services that you purchased. To
request a refund you must meet ALL of the following conditions:
1) The credit card used to purchase the services must be valid.
2) Your account information, including name and address, must be valid.
3) Your account must be in good standing, with all applicable fees paid.
4) You must have a remaining balance of unused services greater than $5.00
(FIVE US DOLLARS).
If you
meet all of these criteria, then the Company may issue a refund of all or
part of the remaining amount of unused services, at its discretion. If a
refund is issued, it will be credited to the credit card to which the
services were originally charged and all Service Fees will be deducted from
the refunded amount.
SERVICE FEE
If refund request is approved, the Company will charge a $2.50 account
review fee and will charge a Service Fee of $2.50 to process the refund.
These fees are non-refundable.
CUSTOMER ERROR RESOLUTION
You must contact the Company immediately (within 2 business days) if you
believe an incorrect charge or purchase has been made with your account.
Follow the procedure described below.
You
must contact the Company immediately (within 24 hours) if you believe that
your Username, Password, or account has been compromised, or if someone has
made unauthorized charges or purchases with your account. We may suspend,
restrict, or cancel your account. Follow the procedure described below.
Contact
us by email, in which you must: 1) Tell us your name and primary email
address; 2) Describe the error or the transaction you are unsure about:
item, dollar amount, date and time 3) explain as clearly as you can why you
believe it is an error or why you need more information; If you tell us by
telephone, we may require that you send your complaint in writing within ten
(10) business days. We will tell you the results of our investigation within
ten (10) business days after we hear from you, and will correct any error
promptly. If we need more time, however, we may take up to forty-five (45)
calendar days to investigate the complaint or question. If we decide to do
this, we will provisionally credit your transaction account within fifteen
(15) business days for the amount you think is in error, so that you may
have the use of the amount in question during the time it takes us to
complete our investigation. If we ask you to put your complaint or question
in writing and we do not receive it within ten (10) business days, we may
not provisionally credit your transaction account. If we determine there was
no error, we will mail you a written explanation within five (5) business
days after we finish the investigation. We may revoke any provisional credit
provided to you if we find that an error did not occur.
PROCESSING TIME/DELAYS
Processing
and time delays sometimes occur when processing credit card transactions and
purchases. We make no representations or warranties regarding the amount of
time needed to complete processing, such as delays in the banking system or
the U.S. or international mail service, nor shall we be liable for any
actual or consequential damages arising from any claim of delay. The Company
will not be liable if you do not have enough available balance in your
Account to make the transaction, your credit card is rejected, or the
information in your profile is inaccurate and/or incomplete. The company is
not responsible if circumstances (such as fire or flood, war, civil unrest,
hacking or terrorist attack, war, other criminal activity, equipment
failure, or security breaches) prevent the transaction.
ELECTRONIC COMMUNICATIONS
To the fullest extent permitted by applicable law, the Account Policy and
any other agreements, notices or other communications regarding your account
and/or your use of the Service ("Communications"), may be provided to you
electronically and you agree to receive Communications in an electronic
form. Electronic Communications may be posted on the pages within the
Services website and/or delivered to your e-mail address. You will print a
copy of any Communications and retain it for your records. All
Communications in either electronic or paper format will be considered to be
in "writing," and to have been received no later than five (5) business days
after posting or dissemination, whether or not you have received or
retrieved the Communication. The Company reserves the right but assumes no
obligation to provide Communications in paper format.
BUSINESS DAY
The Company’s business days are Monday, Tuesday, Wednesday, Thursday, and
Friday, excluding any Holidays.
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